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Right of Withdrawal
Zucche.net recognizes the right of withdrawal as provided for by current legislation D.lgs 206/2005. The deadline to exercise this right is 14 working days within which the Customer must notify us by registered letter with return receipt, after contacting us by email: info@zucche.net
To exercise the right of withdrawal, the customer must express their intention to exercise this right in the manner described above:
– the purchased item must be intact and returned in its original packaging;
– the product must be returned within the time and in the manner described above;
– the return shipping costs are borne by the customer;
– once the goods have arrived at our warehouse, they will be examined to assess any damage or tampering not caused by transport;
– after checking the integrity of the goods, we will refund the amount already paid to you through the same method you used for payment, excluding the shipping costs of the goods;
– the refund will be made within and no later than 30 days from receipt of the goods.
– the only costs borne by the customer are those relating to the return of the product.
In the event that the customer opts for the replacement of the product, the shipping costs for the new product will be at their expense.
N.B.: in the case of a refund for the right of withdrawal, it is necessary and essential that the order document is inserted inside an envelope that must reach us with the package. In its absence, no refund will be issued.